Shipping policy

SHIPPING POLICY

Contact: fromstreetstostadium@gmail.com

DIGITAL DELIVERY
The StreetstoStadium Football Development Guide is delivered electronically through our digital-download service. After successful payment, customers should receive access on the order confirmation page and/or by email. If your download does not arrive, check your spam folder and contact us with your order number.

PHYSICAL ORDER PROCESSING
Physical orders are normally sent to our fulfillment partner after payment confirmation. Processing times can vary by product, destination, weekends, public holidays and demand. Once processing or fulfillment has begun, an order may no longer be cancellable.

FREE TRACKED WORLDWIDE SHIPPING
We currently offer free tracked standard shipping to the countries and regions enabled at checkout. India is not an active sales destination. If checkout does not accept your address, we cannot currently ship that order.

DELIVERY ESTIMATES
Most physical orders are estimated to arrive within 7–25 business days after dispatch. Some routes may be faster, while customs inspections, carrier disruption, remote locations, weather or peak periods can cause delays. Delivery dates are estimates, not guarantees.

TRACKING
When tracking is available, the tracking link or number will be sent by email after dispatch. Tracking events can take several days to update.

ADDRESS ACCURACY
Customers are responsible for entering a complete and accurate shipping address. Contact us immediately if you notice an error. We cannot guarantee changes after fulfillment begins and are not responsible for loss or extra costs caused by an incorrect address supplied at checkout.

CUSTOMS, DUTIES AND TAXES
International orders may be subject to import duties, taxes or handling charges imposed by the destination country. Unless checkout explicitly states otherwise, these charges are the customer’s responsibility. We cannot control customs decisions or processing times.

DELAYED, LOST OR RETURNED PACKAGES
If tracking has not updated for an extended period or the delivery estimate has passed, contact us with your order number. We will review the shipment with the fulfillment provider. Packages returned because of an incorrect address, refusal, unpaid import charges or repeated failed delivery may require additional shipping costs before reshipment.

SPLIT SHIPMENTS
Orders containing digital and physical products are fulfilled separately. Digital access is provided electronically; physical products arrive by carrier. Multiple physical items may also arrive in separate packages.